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Terms and Condition

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE Patients agree to be bound by all of the terms and conditions. This Terms of Service governs your use of this website, www.BookMyMedTrip.in , Book My Med Trip Serves of Best Doctors and Hospitals for the Patients treatment on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Book My Med Trip reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. Book My Med Trip will aware you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. Book My Med Trip encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Tree Apple Health Care Limited for other terms or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this Agreement, please click the print button on your browser toolbar.

BMMT is not a medical practitioner and does not provide any medical advice or consultation.BMMT only provides a medium to connect you with the healthcare provider (doctor and/or hospital). Any advice provided to you by the healthcare provider is their own opinion and we cannot be held responsible for accuracy/correctness of the same.

BMMT should not be used in cases of medical emergencies and should not be considered in any form to be a substitute for a doctor or a hospital or a treatment.

 

Services We Provide.

1. This Website offers you Best Doctors and Well Known Hospitals for the Treatments. By Choosing the Right Hospital for the particular treatment through this Website, you agree to the terms set forth in this Agreement. Customer Solicitation: Unless you notify our third party call center reps or direct Book My Med Trip sales reps, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations. Book My Med Trip and its designated in house or third party call team(s). Opt Out Procedure: We provide 3 easy steps to opt out of from future solicitations. 1. You may use the opt out link found in any email solicitation that you may receive.

2. You may also choose to opt out, via sending your email address to: contact@bookmymedtrip.com

3. You may send a written remove request to 13, New Rajdhani Enclave Near preet Vihar Metro Station ,Delhi 110092 Proprietary Rights. Book My Med Trip has proprietary rights and trade secrets in the Services. You may not copy, reproduce, resell or redistribute any services provided or distributed by Book My Med Trip. Book My Med Trip also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information

 

A. word about star ratings

The hospital star ratings are provided for your information only. The star ratings are based on information we have received from our hospital,doctor, including the treatment. We do not independently verify star ratings. A star rating is only indicative of the level of comfort you can expect to find in a particular treatment, with a higher star rating generally being indicative of a higher level of comfort and amenities,quality,services. For more detailed information, please check the detailed description on the Site. Please be aware that star ratings can vary greatly on the basis of location, available alternatives, local market conditions, practices or other circumstances. Thus, it is possible that a star rating in one particular country or city is not comparable to the same star rating in another country or city due to such circumstances. Star ratings do not necessarily reflect all the amenities or services that might be available at an treatment, and some amenities and features may not be available in every hospital or at every center with a particular star rating. If there are particular amenities or features that are important to you, please contact our Customer Service and inquire as to the availability of such amenities or features.

Prices, Additional Charges and Price Guarantee

A. Prices and Best Price Guarantee for Hospitals Services

We strive to have the most competitive prices and we want you to pay the lowest price possible for your treatment. Should you find your hospital for treatment, with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate under the terms and conditions of the Best Price Guarantee. For a claim to be valid under this guarantee, it must satisfy and be submitted in compliance with all relevant terms and conditions of our best price guarantees.

Sometimes we give the special offers are available on the Site for a specific treatment, however, these rates made by hospital may carry special restrictions and conditions, for example in respect of cancellation and refund. Please check the room type and rate details thoroughly for any such conditions prior to making your booking. The same room type may have different rates, depending on such restrictions and conditions. For the avoidance of doubt, the Best Price Guarantee does not apply to Ancillary Services provided on the Site.

B. Additional Charge

Please note that all prices on the Site are for your treatment only . optional incidental fees and personal consumptions are almost never included, for example, parking charges, minibar charges, phone calls, room service, food & beverage (for attendant), , internet, etc.. “Booking Conditions”, “Cancellation Policy” or similar wording on the Site. When in doubt whether something is included, you can contact our Customer Service team.

BMMT does not assume any liability for the quality, safety, frequency or service levels of such transportation services. In some jurisdictions, These other charges, if applicable, will be payable by you to the hospital directly on discharge. Please verify with the hospital or customer services which extra fees are (not) included.

Payment - Credit Card – “Book Now, Pay Later” – Age - Fraud

For pre-paid Services bookings with Book My Med Trip.com your credit card will be charged by Book My Med Trip.com Companies for the full price (sometimes without any option for refund depending on the package booking conditions, see below) upon bookings and confirmation of the booking or, in case of a “Book Now, Pay Later” booking, at the future point in time communicated in the confirmation email. When using “Book Now, Pay Later”, please ensure that the credit card is valid and has sufficient credit on the future payment date. If the credit card cannot be charged on such date for whatever reason, the booking will be cancelled unless you can ensure that the card payment can be authorized on time. Please check the treatment details thoroughly for any such conditions prior to making you bookings. Book My Med Trip Companies will process refunds, if and when applicable, within a reasonable timeframe. For certain treatment, our Company will not charge your credit card, as you will pay the treatment directly for your stay (post-paid). You make your payment by the Machines which we are given to the hospitals and have facility for EMI Payment option in your card with best rate of interest without any charge. However, in such cases some treatment may pre-authorize your card, charge a deposit or charge the full price of the booking up-front. If you are applying for the loan we are not giving you any assurance that your loan is sanctioned and how much time it will take. Its totally depend on your financial parts and terms. Loan is not applicable for emergency situation it is only for elective cases. We are not liable for any harm of patients delay of treatment loan not sanctioned or delayed. Treatment may require credit card details in order to guarantee your bookings. As such, Book My Med Trip will send your information directly to the Hospitals at which your booking is made and may verify (i.e. pre-authorize) your credit card as well. In the event of credit card fraud or unauthorized use of your credit card by third parties, you should contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent booking was made via Book My Med Trip, please contact our Customer Service team immediately.

In order to make a booking you must be over 18 years old (or the age of majority in those countries and territories where it is higher than 18) and have the full legal capacity to make the transaction (or have the authorization from your legal guardian). You undertake that the credit or debit card you are using is your own or that you are authorized to complete the booking with this card and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.

You undertake that the details you provide us with in making a booking are fully correct. Book My Med Trip reserve the right not to accept certain credit cards. Book My Med Trip may add or remove other payment methods at its discretion. For increased convenience. We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm the booking, as explained in more detail on the Site. A small verification charge or pre-authorization may also be made to your card, also when using "Book Now Pay Later". The balance will be charged after confirmation or, in case of "Book Now Pay Later", on the future payment date (see the comment above about the possibility of cancellation in case the card cannot be charged on that date for whatever reason). Bookings are not confirmed until you have received a confirmation mail with a voucher and it is possible that an Hospital could become fully booked during the fraud check, in which case the booking will no longer be available. Book My Med Trip can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy, using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information or if we are not satisfied with the information received, the booking will not be completed and fully cancelled and any amounts charged (including the verification charge where applicable) will be refunded.

A. word about failed payments

For a variety of reasons, payment on the Site may fail. In such cases, Book My Med Trip will offer you alternatives to ensure your bookings can go ahead. If you have any questions, please contact our Customer Service department.

Booking conditions - Cancellations, No-Shows, Specific Hospitals Policies - Special Needs – additional services

By making an Hospital treatment booking on our Site, you accept and agree to the relevant Hospital booking conditions, including cancellation and no-show policies applicable to that booking, and to any additional (delivery) terms and conditions of the Hospital that may apply to your booking or during your treatment, including for services rendered and/or services offered by the Hospital (the delivery terms and conditions of an Hospital can be obtained with the relevant Hospital). The general cancellation and no-show policy of each Hospital is made available on the Site at the Hospital information pages or under “Booking Conditions”, “Cancellation Policies” or the like, and in the confirmation email and voucher. Please note that you may be charged for your cancellation in accordance with the Hospital cancellation and no-show policy, in some cases for the entire duration of treatment. We recommend that you read the cancellation and no-show policy of the Hospital carefully prior to making your bookings. If you fail to check in to your Hospital on time on the day of your bookings and do not alert the Hospital, the remaining portion of your bookings may be canceled and you may not be entitled to a refund, depending on the terms and conditions of the applicable Hospital. Regardless of the Hospital cancellation policy, Book My med Trip reserve the right to charge a cancellation fee, this will be indicated on the Site. Please carefully check the Hospital details thoroughly for any such conditions prior to making your bookings. Some Hospital will charge extra for late discharge.If you wish to review, adjust or cancel your bookings, please revert to the confirmation email and follow the instructions therein, use our self-service tool or contact Customer Service.

Many Hospital have specific policies around children, accompanying travelers and/or traveling with pets. As indicated above, you are strongly advised to check with Customer Service, the Hospital itself or to verify the Hospital policies.

Please note that all special requests are subject to availability and cannot be guaranteed by Book My Med Trip. Depending on the policy of the applicable Hospital, your bookings will be refunded, canceled or modified if special needs cannot be met. If available, your request will be confirmed upon admission.

Reviews – Further correspondence - Rights to User Content – Other services

By completing a booking, you agree to receive confirmation messages (email and/or SMS), as well as an invitation email to complete our guest review form which we will promptly send to you after your stay at the Hospital, followed by one or more reminders. Completion is optional. For clarity, the confirmation and guest review communications (emails, SMS) are transactional and are not part of the newsletters or marketing mails, from which you can unsubscribe (see our Privacy Policy for more details). For Ancillary Services, the Partner providing the Ancillary Service may invite you to complete a review regarding the Ancillary Services provided. The completed patient review (including attachments, if any) may be uploaded onto the relevant information page on the Site for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Hospital. You agree you will be solely responsible for any user content you provide or submit.

Content submitted by users will be considered non-confidential and Book My Med Trip is under no obligation to treat such content as proprietary information. Without limiting the foregoing, Book My Med Trip reserves the right to use the content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. Book My Med Trip is under no obligation to offer you any payment for content that you submit or the opportunity to edit, delete or otherwise modify content once it has been submitted to Book My Med Trip .Book My Med Trip shall have no duty to attribute authorship of content to you, and shall not be obligated to enforce any form of attribution by third parties. Please refer to the Book My Med Trip Policies on the Site for more details.

Complaints

If you have complaints about our service, you can contact our Customer Service team (contact@bookmymedtrip.com). We will do our very best to help you. Please note that any complaints about the Hospitals (policies, standards, service, facilities, ambience, food, etc.) is ultimately a matter for the Hospital itself. Book My Med Trip will coordinate directly with the Hospital to try and find a mutually agreeable solution but cannot guarantee a satisfactory outcome. Complaints about Ancillary Services are governed by the terms and conditions of the Partner providing the Ancillary Service.

Use of Website; Book My Med Trip is not responsible for any risk resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will

(1) Abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property).

(2) Not interfere with or disrupt the use and enjoyment of the Website by other users.

(3) Not provide your services on the Website.

(4) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication.

(5) Not defame, harass, abuse, or disrupt other users of the Website License.

By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and services on the Website in connection with your normal, noncommercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from Book My Med Trip or the applicable third party (if third party content is at issue). Posting. By posting, storing, or transmitting any content on the Website, you hereby grant Book My Med Trip a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such services in any form, in all media now known or hereinafter created, anywhere in the world. Book My Med Trip does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. Book My Med Trip is not liable for any damage or harm resulting from any posts by or interactions between users. Book My Med Trip reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content Book My Med Trip deems objectionable, in unqualified Doctors and Hospitals.

Legal

DISCLAIMER OF WARRANTIES

YOUR USE OF THIS WEBSITE ARE AT YOUR SOLE RISK. Book My Med Trip EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF SERVICEABILITY, FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SERVICES OR WEBSITE CONTENT, OR ANY RELIANCE UPON OR USE OF THE WEBSITE CONTENT OR SERVICES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Book My Med Trip MAKES NO WARRANTY: THAT THE INFORMATION PROVIDED ON THIS WEBSITE IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY. THAT THE LINKS TO THIRD-PARTY WEBSITES ARE TO INFORMATION THAT IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR THAT INFLAWS IN SERVICES WILL BE CORRECTED. REGARDING ANY SERVICES ADOPT OR OBTAINED THROUGH THE WEBSITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

IV. LIMITATION OF LIABILITY Book My Med Trip ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHWERWISE, WITH RESPECT TO THE WEBSITE CONTENT SERVICES AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID, , For SERVICES ADOPT VIA THE WEBSITE. Book My Med Trip WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE WEBSITE CONTENT OR SERVICES; (2) THE COST OF PROCURING SUBSTITUTE SERVICES OR CONTENT; (3) ANY SERVICES ADOPT OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE; OR (4) ANY LOST PROFITS YOU ALLEGE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

V. INDEMNIFICATION You will release, indemnify, defend and hold harmless Book My Med Trip, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of:

(1) This Agreement or the breach of your warranties, representations and obligations under this Agreement.

(2) The Website Services or your use of the Website Services.

(3) The Services or your use of the Services (including Trial Based Services)

(4) Any intellectual property or other proprietary right of any person or entity

(5) Your violation of any provision of this Agreement

Any information or data you supplied to Book My Med Trip. When Book My Med Trip is threatened with suit or sued by a third party, Book My Med Trip may seek written assurances from you concerning your promise to indemnify Book My Med Trip; your failure to provide such assurances may be considered by Book My Med Trip to be a service breach of this Agreement. Book My Med Trip will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or services, with counsel of Book My Med Trip choice at its expense. Book My Med Trip will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend Book My Med Trip against any claim, but you must receive Book My Med Trip prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Services.

VI. PRIVACY Book My Med Trip believes strongly in protecting user privacy and providing you with notice of Doctors and Hospitals use of data. Please refer to Book My Med Trip privacy policy, incorporated by reference herein, that is posted on the Website.

VII. AGREEMENT TO BE BOUND By using this Website or taking Services, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website.

VIII. Book My Med Trip will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations here under due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott. Cessation of Operation. Book My Med Trip may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Services . Entire Agreement. This Agreement comprises the entire agreement between Patient and Book My Med Trip and supersedes any prior agreements pertaining to the subject matter contained herein. Effect of Waiver. The failure of Book My Med Trip to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. Governing Law; Jurisdiction. This Website originates from the New Delhi, India. This Agreement will be governed by the laws of the State of New Delhi without regard to its conflict of law principles to the contrary. Neither you nor Book My Med Trip will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of New Delhi. Book My Med Trip not liable for any Legal services provide by the Hospitals , Doctors or third party. Tree Apple HealthCare have own greivances cells for sort out your problems/issues through mediation in Delhi office. We take immediate action on that and will provide you the best solutions and services. By using this Website or Adopting Services, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents. Statute of Limitation. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Services or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred. Waiver of Class Action Rights. BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHER IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY. Termination. Book My Med Trip reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and Book My Med Trip may, in its sole discretion and without advance notice to you, cancel any outstanding services for Treatment. If your access to the Website is terminated, Book My Med Trip reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until Book My Med Trip chooses, in its sole discretion and without advance to you, to terminate it. Domestic Use. Book My Med Trip makes no representation that the Website or Services are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws. Assignment. You may not assign your rights and obligations under this Agreement to anyone. Book My Med Trip may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you. BY USING THIS WEBSITE OR ORDERING SERVICES FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

For More Information about our services please visit us at

Email Us: contact@bookmymedtrip.com